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dave-IT Skills

GAAP Point of Sale and Hospitality Operations

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About Course

A comprehensive, practical course for bar, restaurant, nightclub, cafe and hotel teams using GAAP Point of Sale. Learners develop front-office, payment, cash, stock, reporting, security and high-volume service competence through guided activities and assessments.

This is an independent Skills by dave-IT training course and is not an official GAAP vendor certification. Venue screens and permissions vary, so learners must complete practical work on an authorised training system and follow employer procedures.

What Will You Learn?

  • Operate a GAAP hospitality POS safely from shift opening to closing.
  • Capture bar, restaurant, tab, table, takeaway and delivery orders accurately.
  • Process cash, card, mobile and split-tender payments using venue controls.
  • Handle corrections, voids, refunds, discounts and complimentary items with approval and evidence.
  • Connect POS transactions to beverage, kitchen, cash and stock operations.
  • Complete purchasing, receiving, transfers, recipes, waste and stocktake processes.
  • Reconcile cash, tenders and inventory and investigate differences objectively.
  • Interpret sales, staff, exception, stock and profitability reports.
  • Apply access control, fraud prevention, backup and downtime procedures.
  • Plan and supervise high-volume match-day or event service.

Course Content

Module 1 GAAP POS Foundations and Hospitality Control
<p>Understanding how transactions, service and accountability fit together</p>

  • Lesson 1.1 What GAAP POS Does
  • Lesson 1.2 Front Office and Back Office
  • Lesson 1.3 The Transaction and Audit Trail
  • Lesson 1.4 Roles Ethics and Accountability
  • Topic 1 Guided Skills Assignment
  • Topic 1 Applied Assignment
  • Topic 1 Knowledge Test

Module 2 Access Workstation Readiness and Shift Opening
<p>Starting securely and preventing avoidable service failures</p>

Module 3 Menu Navigation and Accurate Order Entry
<p>Capturing the guest request correctly the first time</p>

Module 4 Tables Tabs and Guest Service
<p>Managing open accounts without losing ownership or accuracy</p>

Module 5 Payments Tender and Fiscal Receipt Controls
<p>Settling accurately across cash card mobile and mixed payments</p>

Module 6 Corrections Voids Refunds Discounts and Complimentary Items
<p>Fixing genuine errors while preserving approval and evidence</p>

Module 7 Bar and Beverage Operations
<p>Connecting every pour bottle round and loss to the POS record</p>

Module 8 Food Kitchen and Production Operations
<p>Routing clear instructions and managing preparation changes</p>

Module 9 Cash Ups Reconciliation and Shift Close
<p>Proving that recorded sales match money and supporting evidence</p>

Module 10 Stock Master Data Purchasing and Receiving
<p>Building reliable product records before stock reaches the storeroom</p>

Module 11 Transfers Recipes Yields Waste and Adjustments
<p>Recording every internal stock movement and production conversion</p>

Module 12 Stocktakes Variance Investigation and Cost Control
<p>Turning physical counts into disciplined management action</p>

Module 13 Reports Analytics and Profitability
<p>Using operational evidence to improve service sales and margins</p>

Module 14 Administration Security Maintenance and Downtime
<p>Keeping the system available without weakening access or records</p>

Module 15 High Volume Service Supervision and Final Capstone
<p>Applying the complete system during match days events and busy trading</p>

Final Assessment and Course Completion
<p>Applying the complete system during match days events and busy trading</p>

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